Guest Interactions Supervisor - Porter
|Salary Range:||$7.25/hr + $1.25/hr performance-based seasonal bonus|
|Benefits:||Chicagoland POAP and day passes|
|Employment Type:||Seasonal - Full Time|
|Description:||Assist the Guest Interaction Manager with scheduling, training, and motivating sales team – Front Office, Ticket Booths, and Gift Shop.|
Help interview prospective employees
Give input on changes or revisions of policies and procedures.
Attend all training meetings for Supervisors.
Help with uniform disbursement.
Help with pre-season scheduling and training.
Run weekly in-service meetings and attend any weekly meetings and trainings.
Supervise employees on a daily basis; audit employees daily.
Monitor employee performance on a daily basis and deal with minor employee discipline.
Set a good example for employees by following guidelines, maintaining professional appearance, and enforcing rules.
Respond to guest concerns and complaints.
Staff according to need.
Monitor employee hours and approve time changes.
Prepare stations for opening (i.e. stocking tickets, walking cashiers to positions, etc.).
Spot-break cashiers when needed or work alongside employees as needed.
Maintain paperwork and schedule employees on a three-week basis.
Coordinate with Guest Interaction Manager daily.
|Qualifications:||High School Diploma|
Cashier experience and math skills
Proficient in Microsoft Word and Excel
Supervisor and leadership experience a plus
Sales experience a plus
Customer Service experience a plus
Excellent people skills; group-oriented.
Good organizational and communication skills.
Disciplined and responsible; thinks rules are important.
Positive; happy and content.
Must be willing to work Saturdays and holidays during the summer season. Must also be able to handle fast-paced, sometimes stressful environment and work in the heat and sun when necessary. Walking through the park several times a day is required.
All applicants and employees are subject to random background checks and random drug tests.
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